Data privacy & security

Your data is safe with us.

Hi5 Connect runs on enterprise-grade infrastructure trusted by millions of businesses, with encryption, audited security controls and tools to help you stay compliant.

You own your data

  • Your contacts, messages and files belong to you. We never sell them.
  • We use your data only to run the platform and support you.
  • Export your data anytime.
  • Read our Privacy Policy and Data Processing Agreement.

Platform

Infrastructure security

Secure cloud hosting

Hosted on Google Cloud Platform data centers with physical security, redundancy and monitoring around the clock.

Encryption

Data is encrypted in transit (TLS 1.2 or higher) and at rest (AES-256).

Network protection

DDoS mitigation and a web application firewall filter malicious traffic.

Backups

Frequent automated backups help protect against data loss.

Your account

Account security

Two-factor authentication for every user login

User roles and permissions

Control who sees and edits what.

Activity logs

See who changed what and when.

Secure payments

Card payments are handled by PCI-compliant payment processors. Card numbers never touch our servers.

Compliance

Audited controls and compliance

SOC 2 Type IIOur platform infrastructure is independently audited every year for security controls.
GDPR and UK GDPRPrivacy rights tools, data processing terms and Standard Contractual Clauses for international transfers.
EU-U.S. Data Privacy FrameworkOur platform provider is certified for lawful transfers of EU, UK and Swiss data.
CCPA and U.S. state privacy lawsTools to handle access and deletion requests.
CAN-SPAM and TCPA toolsAutomatic opt-out handling, consent tracking on forms and quiet hours.
A2P 10DLCWe register your business texting with carriers during setup.

How we operate

  • Team access to customer accounts is limited to what’s needed to support you.
  • Our team uses two-factor authentication and follows security and confidentiality policies.
  • Our platform provider runs regular third-party penetration tests and automated vulnerability scanning.

Messaging privacy

We don't sell or share your mobile number or text opt-in data with third parties for their marketing. Opt-in data is shared only with the carriers and providers that deliver messages.

Report a security issue

Found a vulnerability or suspect unauthorized access? Email security@hi5connect.com. We'll respond promptly and won't take legal action against good-faith research that follows responsible disclosure.

Email security

Your responsibilities

Security works best as a team.

Please:

  • Turn on two-factor authentication for every user
  • Give each person their own login and only the access they need
  • Remove users who leave your business
  • Get consent before texting or calling contacts

Questions about security?

Email info@hi5connect.com or call 832-734-5606.

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