1. Who we are
Hi5 Connect is a software platform owned and operated by Hi5 Biz Solutions LLC ("Hi5," "we," "us"), based in Richmond, Texas. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our websites, sign up for a plan, watch our demo, or use Hi5 Connect.
Contact: info@hi5connect.com · 832-734-5606 · Richmond, TX
2. What this policy covers (and what it doesn't)
This policy covers information about you: visitors to our website, people who request our demo, and our customers and their users.
It does not cover the information our customers collect about their own leads, clients and contacts inside Hi5 Connect ("Customer Data"). For Customer Data, our customer is responsible for its privacy practices, and we process it only on their instructions, as described in our Terms of Service and Data Processing Agreement. If you are a contact of one of our customers, please contact that business directly.
3. Information we collect
Information you give us
- Contact details: first and last name, email, phone number, business name, industry and current CRM (for example, on our demo form)
- Account information: login details, business information, users you add, and your plan
- Billing information: processed by our payment processor. We don't store full card numbers.
- Communications: messages, calls, support requests, survey answers and anything you send us
Information collected automatically
- Device and usage data: IP address, browser type, device, pages viewed, links clicked, referring page and time on site
- Cookies and similar technologies (see section 9)
- Call and message records when you contact us by phone or text
Information from others
- Integrations you connect (for example, your Google Business Profile, calendar, social accounts or payment processor), as you authorize
- Partners, referral sources and affiliates who refer you to us
- Publicly available business information
4. How we use your information
- Provide, set up and support Hi5 Connect and your account
- Process payments, usage charges and wallet top-ups
- Send you the demo, onboarding and account messages
- Respond to questions and provide customer support
- Send marketing emails and texts where you've agreed (you can opt out anytime)
- Power AI features you choose to use
- Improve our website, platform and services
- Protect against fraud, abuse and security threats
- Comply with legal obligations and enforce our terms
5. Text messages (SMS)
If you give us your mobile number and agree to receive texts, we may send account, appointment, support and marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
We do not sell, rent or share your mobile phone number, text messaging opt-in data or consent with any third parties or affiliates for their marketing purposes. We share this information only with the providers that deliver our text messages, such as carriers and messaging aggregators.
7. AI features
Hi5 Connect includes AI features (for example, AI that answers messages, books appointments, writes content or answers calls). When you use them, the content involved is processed by our AI service providers to generate responses. We use AI providers whose business terms don't allow them to use data sent through their services to train their models. You control which AI features are turned on in your account.
8. How long we keep information
We keep personal information as long as your account is active and as needed to provide services, meet legal, tax and accounting requirements, resolve disputes and enforce our agreements. After an account ends, account data may be kept for up to 90 days and then deleted, unless we are required to keep it longer. Backups are deleted on their normal schedule.
10. How we protect information
We use administrative, technical and physical safeguards, including encryption in transit and at rest, access controls and two-factor authentication. No system is 100% secure, so we can't guarantee absolute security. See our Data Privacy & Security page.
11. Your privacy rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Get a copy of your information in a portable format
- Opt out of marketing, targeted advertising, "sale" or "sharing" of personal information, and certain profiling
- Appeal our decision on your request
- Not be discriminated against for using these rights
U.S. state residents: residents of California, Texas, Colorado, Virginia, Connecticut, Utah, Oregon and other states with privacy laws have the rights above as their state law provides. We do not sell personal information and do not knowingly "share" it for cross-context behavioral advertising except as disclosed in section 9. You can opt out of targeted advertising by emailing us or using a Global Privacy Control signal.
EU, UK, Canada and Australia: if these laws apply to you, you also have the rights they provide, including the right to complain to your local data protection authority. Our legal bases for processing are performing our contract with you, our legitimate interests, your consent and legal obligations.
How to make a request: email info@hi5connect.com with "Privacy Request" in the subject line, or call 832-734-5606. We'll verify your identity and respond within the time the law requires (usually 30 to 45 days). You can use an authorized agent where the law allows. To appeal a decision, reply to our response with "Appeal" in the subject line.
12. International users
We are based in the United States, and your information is processed in the U.S. and other countries where our service providers operate. Where required, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses.
13. Children
Hi5 Connect is for businesses and is not intended for children. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we'll delete it.
Customers who use Hi5 Connect to communicate with students or families (for example, music studios) are responsible for getting consent from a parent or guardian as the law requires.
14. Links to other sites
Our site and platform may link to other websites and services. We're not responsible for their privacy practices.
15. Changes to this policy
We may update this policy from time to time. We'll post the new version here with a new "Last updated" date and, for significant changes, notify customers by email or in the platform.